If you've placed an order for a digital download, you should receive an email containing a download link within a few minutes after your purchase. However, if you haven't received the email, there's no need to worry. First, check your spam or junk folder, as sometimes emails can end up there. If you still can't find the email with the download link, feel free to reach out to our customer care team at okaveco@gmail.com. We will be happy to verify the email address associated with your order and promptly send you the digital files. Our team is dedicated to ensuring a smooth and efficient experience for all our customers.
After the print is ready to ship, the shipping time will be based on your location. Typically anywhere between 2-7 days. Please contact us at: okaveco@gmail.com for international shipping times.
We offer Stripe and Paypal, which covers the most common payment methods, including credit cards like Visa, Mastercard, American Express, and Discover.
Please contact us at okaveco@gmail.com to check if the canvas hasn't been printed yet or shipped out.
You will receive an email notification from us.
We are extremely careful to package your canvas to protect it from moisture, and impact.
However, if the canvas should be damaged upon arrival, please contact us at okaveco@gmail.com with pictures and descriptions of the damage. We will send out a replacement as soon as possible. We offer a lifetime guarantee for quality and workmanship of our canvases.
If there are any defects with the canvas, we will send you a replacement or a refund.
However, our quality guarantee cannot cover dissatisfaction based on low image quality due to a low resolution picture submitted.
If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.
Shipping is free to the contiguous United States for canvas wall art. Shipping costs to other countries varies depending on the size and weight of the canvas as well as the location it is being shipped to. The Shipping section on your shipping cart will provide total shipping costs.
The canvases will be shipped via USPS, FedEx, FedEx Smarpost or UPS.
Sizes starting from 47x60in are automatically shipped via Freight.
The canvases will be ready to ship after 48-72 hours of receiving your order. Please add to this the transit time listed above.
If you request any special modifications or non-standard special effects, we will send you the edited image for your approval prior to printing. Based on this, please add any required approval time to the production period.
The materials we use are guaranteed to last over 100 years. As a result, we can offer a lifetime guarantee for our canvases. Keeping the prints in the right environment will maximize their life. Direct sunlight will cause the colors to fade prematurely.
Pollutants such as smoke will also negatively impact the lifespan of the media.
Excess humidity may cause molding. Extreme low humidity will cause the wood stretcher frame to shrink which may cause the stretch to be less tight and result in sagging. This effect is temporary and will go away once it returns to a normal humidity range.
The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc.
You can dust canvases with a soft, dry cloth. If your canvas needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this.
Should the canvas get nicked and loose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.
Okfes uses a secure server for all our transactions to ensure the protection of your sensitive personal information. We respect your privacy, and we are committed to ensuring that your information will NEVER be shared with anyone. You may receive periodic promotional emails from us about our products.
At this time we do not offer expedited shipping.
To cancel your order, please follow these steps as soon as possible:
Contact us by email: Send an email to [customer service email address] with your order number in the subject line and "CANCEL" written clearly.
We'll do our best to stop it: We'll make every effort to intercept your order before it ships out.
you can download a super high-quality digital file and print it out yourself! You can print it on any paper you want, whether it's matte, glossy, canvas, or even cardstock! And you can make it any size your heart desires - think 11x14, 16x20, A4, A3, A2, A1, and beyond!
You will receive a downloadable PDF link to access your files. The order includes 5 digital files of different sizes, each 300 dpi, high-resolution image ready for instant download and printing!The digital downloads for landscape images are also compatible with your Samsung FrameTV.